These terms apply when you sign up for Tidyola, a service of Tidyola LLC (“Tidyola”, “we”, “us”). “You” means the business that signs up.
Which document controls. If documents disagree, this order applies: (1) a Statement of Work (SOW) you and Tidyola have both signed, then (2) these Terms, then (3) the Stripe checkout page.
1. What Tidyola does
We set up and maintain AI teammates that run in the Grok Bot app on your accounts. They draft, sort and label. You approve every send. Other workflows come with the paid plan. No calls. No meetings. For AI output, see Section 7.
2. Free 7-day trial, no card needed, then $500/month only if you choose to continue
This section is the only full description of the trial; other sections refer back to it. For AI output, see Section 7.
- What’s included: we set up inbox sorting for your trial. Replies are drafts only. You approve every send, and nothing is sent outside your business unless you approve it. Other workflows come with the paid plan.
- Essentials ($500/month): Runs and maintains 1-2 workflows, starting with the trial workflow (inbox sorting): monitoring, fixes when a connector breaks, prompt tuning, up to 1 hour a month of small changes, and a monthly written report. AI teammates only draft, and you approve every send.
- When it starts: your 7 days start on go-live, the day we email you that your trial workflow is running. Setup time before go-live is free and doesn’t count.
- No card needed: you don’t give us a payment card to start, no card is stored, and nothing is charged during setup or the trial. We email you the end date.
- Day-5 check-in and day-6 email: on day 5 we send a written check-in. On day 6 we email you the trial end date, the price and a payment link.
- You choose to continue (opt in): there is no auto-charge and no automatic conversion. Payment happens only if you use the payment link in the day-6 email to start Managed Teammates Essentials at $500/month, shown again at checkout. By paying, you authorize a recurring monthly charge, billed in advance, month to month with no minimum, until you cancel (see Section 4). Your rate is locked for 12 months from the day you start paying. If the checkout page shows a different price or lock, the price and 12-month lock in your signed SOW or the day-6 email apply. If you don’t pay, the trial simply ends.
- If you never go live: you are not charged.
3. Billing
Paid plan charges (see Section 2 for the trial) are billed through Stripe and due on receipt. If a payment fails, we email you and allow a 10-day grace period. After that we may pause your teammates until payment arrives. Pausing never deletes your data or your setups. Paused teammates resume within 1 business day of payment. There is no late fee. You pay any taxes that apply to your plan.
4. Cancelling
Cancel anytime by emailing hello@tidyola.com from any email address we have on file for your business. For the trial, see Section 2. If you cancel after you opt in to pay, your plan ends at the end of the month you’ve already paid for, and it won’t renew. There are no partial-month refunds. Before we process it, we may reply to confirm, or ask for reasonable verification that the request comes from your business. We’ll confirm your cancellation by email.
5. Your own costs
You pay for your Grok Bot plan and any other third-party subscriptions directly (see Section 2 for the trial). These are separate from Tidyola’s fees.
6. Your responsibilities
Review drafts before you approve them. You decide what is sent. Give us the access setup needs, and tell us about changes that affect your workflows.
Your promise to cover us (indemnity). If someone makes a claim against Tidyola because of (a) content you give us or ask a teammate to use, (b) a message or other action you approved, (c) your breaking a law, or (d) your breaking these Terms, you’ll cover Tidyola’s reasonable costs of that claim, including reasonable legal fees.
7. AI output
You approve every send. AI output can contain errors, omissions or made-up details. You are solely responsible for reviewing and approving every outbound message, payment, deletion or other external action before it happens, and for making sure your messages follow the laws that apply to you, including marketing and email laws.
No warranties. To the maximum extent permitted by law, Tidyola provides the service “as is.” We make no promise that any output will be accurate, complete or fit for a particular purpose, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, and we make no warranty of non-infringement. We don’t guarantee any specific business results.
8. Your data
Our Privacy Policy is part of these Terms. You own your data and your outputs, and we don’t use your data for any other purpose. If something goes wrong with a sent message, money or personal data, we pause the affected teammate within 1 business hour and email you within 4 business hours of becoming aware of it (business hours are 8 a.m.–6 p.m. ET, Monday–Friday). Pausing never deletes anything.
9. Limits of liability
To the maximum extent permitted by law:
(a) Neither you nor Tidyola is liable to the other for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however caused, even if told they were possible.
(b) Each party’s total liability arising out of or relating to these Terms will not exceed the greater of (1) the fees you paid Tidyola in the 12 months before the event that led to the claim or (2) US $1,000.
(c) These limits do not apply to (i) your obligation to pay fees owed, (ii) a party’s fraud, gross negligence or willful misconduct, or (iii) liability that cannot be limited under applicable law.
10. Changes to these Terms
We’ll email you at least 14 days before a change takes effect. If you keep using Tidyola after that date, you accept the change. The current version is always at tidyola.com/terms. Changes to these Terms never change a signed SOW; SOW changes need written approval from both parties. If a material change would alter or conflict with a term in your signed SOW, it applies to you only with your written consent.
11. Governing law
These Terms are governed by Ohio law, without regard to its conflict-of-laws rules. The state or federal courts in Franklin County, Ohio have exclusive jurisdiction, and you and Tidyola consent to personal jurisdiction and venue there.
Contact
Tidyola LLC, Ohio LLC entity no. 5702100
Notices: email to hello@tidyola.com is the primary way to give us notice.
Mailing address: 7965 N High St, Ste 350 #244, Columbus, OH 43235